How Much Time Do You Invest In Your Staff

How Much Time Do You Invest In Your Staff

What does value look like to us as a business owner? I have heard business owners say “investing time in staff is a false economy because once they are trained, they will leave”. This is the wrong attitude to have when employing staff. People will leave, but the ones that remain will be the ones […]

What is Customer Service

What is Customer Service

The definition in the Oxford dictionary says: The assistance and advice provided by a company to those people who buy or use its products or services. Most of us would recognise that definition as what we expect from Customer service. We all want someone who is knowledgeable, and able to answer any questions about the […]

Should I Work With A Business Coach Or Mentor?

Should I Work With A Business Coach Or Mentor?

It’s always good to chat things over with friends and relatives but sometimes we need to consider talking to someone who will listen, challenge and be impartial about what we are saying where as our friends and relatives may just pay us lip services. Sometimes we hear people say I don’t need to talk to […]